Information You Should Know
About Ordering and Shipping
Ordering is easy through our website 24 hours a
day/7 days a week. If you have questions, you can
reach us during our regular business hours at
928-774-7629. Business Hours are Monday thru Friday
9:00 a.m. - 5:30 p.m. MST and sometimes on weekends.
All orders must be received by 7:00 AM MST in
order to ship the same day. Otherwise they will be
shipped the following business day.
The Basketeer reserves the right to substitute items
of equal or better value depending upon availability
and season. Substitutions for chocolate items are
made May through October.
NOTE: The Basketeer
will NOT accept orders for gifts to be shipped to
patients staying at hospitals. We strongly encourage
sending the gift to the recipient's home address, to
a close family member or to a friend.
Shipping
We ship our gift baskets MONDAY-FRIDAY within the 48
contiguous United States via UPS ground (3-day
Express and 2-day Air shipping available for an
extra charge), no international or military APO/FPO
shipments. UPS picks up and delivers Monday-Friday,
and requires a Street Address and phone number for
all packages. UPS does not deliver on Saturday or
Sunday. Some of the smaller items are shipped
priority mail but that is stated for that item. Any
order shipping to Alaska, Hawaii, or Puerto Rico
requires special rates - please
Email
The Basketeer first to get a quote.
Cheesecakes and a few additional items are shipped via
fedex.
If there is a mistake in shipping information
provided -- even if the house number is just one
digit off or an apartment letter is missing -- your
credit card will be charged for the correction or
return fee that we are charged by UPS. This can cost up to $10 per package. UPS
charges us this amount and therefore we must charge
you. So please double check your information and
enter it carefully on our secure online order form.
If a cheesecake, or other very perishable item, is
undeliverable because of an incorrect address or no one being available
to accept delivery, you will still be charged for the order.
TWO-DAY AIR and OVERNIGHT (with Monday -
Friday delivery) options are available for select
baskets If the overnight or 2-day air options are
not shown for a particular product, then air
shipping is not possible for that item. Some very
perishable items can only be shipped two-day air or overnight.
Shipping Rates
Shipping rates are shown for each item and will be
added to the total shown in your shopping cart.
Please make sure that, when more than one size is
available, you have chosen the shipping for the same
size that you choose. Otherwise, we will make that
change for you when we run your credit card.
Sales Tax
By law, we must collect 8.236% state sales tax for
all orders being shipped to Arizona
addresses. This is 8.236% of the total order,
including shipping/handling charges.
Local or Hand Delivery
We do not offer any local or hand-delivery
options for the products shown on this website. We
ship all purchases. See shipping details above.
Customer Satisfaction
The Basketeer will use its best efforts to resolve
customer satisfaction issues in a timely manner. The
Basketeer will replace or credit the value of any
part of a gift arrangement deemed to be damaged or
defective. The Basketeer warrants the gift
arrangements to have the look and value represented
on our website. Credit will not be issued where
subjective matters of taste, style or retail value
are involved.
Shipping/handling charges are non-refundable.
The Basketeer reserves the right to substitute items
of equal or better value depending upon availability
and season. Substitutions for chocolate items are
made May through October.
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